Metro by T-Mobile Device Support and User Guides

Frequently Asked Questions: Metro by T-Mobile FAQs

Metro by T-Mobile

  • Actually, T-Mobile has been the parent company of Metro since 2013. So, our customers have been enjoying the T-Mobile network since then.

  • Customers have the option of doing nothing and will continue to receive the same great service they have enjoyed from Metro. And now, customers have the choice to change to our new plans featuring unlimited high-speed data all month long, streaming video, cloud storage and more if they want to.

  • Definitely. Please review our new rate plans here or head to the nearest Metro by T-Mobile / MetroPCS location. If one of our new plans is a better fit for your current needs we are happy to help you make the transition.

  • Yes, of course! We are here to help in our 10,000+ locations around the U.S.

  • No need to get a new phone or SIM! You and your phone will still enjoy the great Metro network powered by T-Mobile.

  • Yes, you can pay your bill using any of the options you did before.

  • No. Only Metro stores (MetroPCS locations) service Metro customers.

  • MetroPCS stores will be updated internally to reflect all of the new changes inside the company, however it will take us some time to change the names on the outside of our locations. Please continue to visit MetroPCS stores with confidence.

  • Not at all! You’ll still get the same great coverage you’ve always had.

  • We took care of it for you, no need to make a change, simply keep using your service the same as before and enjoy the power of the T-Mobile network.

  • We have many incredible phones coming to our line up over the next few months! Check www.metropcs.com/phones for details.