Credit and Debit cards are accepted.

Yes, new customers can activate up to five lines through the Online Activation Tool. Existing customers need to activate new lines by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.

The Online Activation Tool does not have the capability to assist existing customers. Existing customers can add new lines to their account by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.

Currently, there is no fee to activate when you use the Online Activation Tool.

You will receive a message describing why your payment may have failed, please follow any instructions to resolve the issue. If your payment continues to fail and there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8metro8 for assistance.

Be sure you’re connected to Wi-Fi on your phone and head to Metro by T-Mobile's Self-Service Center. If you do not have Wi-Fi access, you can call Customer CARE at 1-888-8metro8 to activate. You may also activate using a computer with an internet connection—be sure to have your device nearby.

No, the Online Activation Tool can only be used to activate Smartphone devices. If you are activating a tablet, watch, or any other device, please visit a nearby Metro by T-Mobile store or call 1-888-8metro8.

Get your phone’s unique IMEI by dialing *#06# on your Metro by T-Mobile device or by looking at the label under your device’s battery.

Yes, customers can add features to their plan while activating with the Online Activation Tool.

• Make a payment via cash or credit/debit card at any Metro by T-Mobile Store
• Set up AutoPay using our Self-Service Center
• Set up your account in My Account or on the myMetro App using the Self-Service Center, both accept credit/debit cards
• Call Customer Care at 1-888-8-metro8 or *611 from your Metro Phone, they accept credit/ debit cards

• Phone and new SIM card: Have a compatible phone and new Metro by T-Mobile SIM card handy.
• Choose a rate plan: You’ll need to select a plan and pay for your first month of service to complete activation.
• E-mail address: A valid e-mail address not previously used on another Metro by T-Mobile account.
• Phone number: We can provide you with a new number or you can bring your current number. If you bring your current number and it’s from an eligible carrier (i.e., non-T-Mobile-affiliated carriers, etc.), we’ll help you set it up.

Absolutely! First, please make sure you’ve checked your device combability with the T-Mobile Network using our Self-Service Center. Before using the Online Activation Tool you should:

• Purchase a Metro by T-Mobile SIM
• Pick a Rate Plan
• Have your phone available when going through the activation process, you will need your phone’s IMEI